Barnet Premier Swim
Terms and Conditions
Last updated: 14 June 2026
Our Service
- We will provide swimming lessons with instructors who are qualified through STA, Swim England, or an equivalent recognised swimming teaching body.
- Instructors may teach from in or out of the water and may support swimmers physically where appropriate to help with body position, confidence, safety, and correct stroke technique.
- If one of our regular instructors is unavailable, we may provide a suitably qualified cover instructor.
- We will keep to the agreed lesson format and swimmer numbers wherever possible.
- If a lesson is cancelled by Barnet Premier Swim due to an issue caused by us and the lesson is not delivered, we will refund or credit that lesson.
- Swimming days and times are subject to availability and cannot be guaranteed, as sessions may become fully booked.
Parent/Guardian Responsibilities
- Parents and guardians must remain on the premises while their swimmer is taking part in lessons.
- Swimmers must be kept away from the poolside until their instructor calls them forward for their lesson.
- Parents and guardians must not assist with the instruction of a swimmer during their lesson.
- Swimmers, including siblings, must not walk, run, or play around the perimeter of the pool.
- Parents and guardians must not approach poolside during the lesson unless asked to do so by the swimmer's instructor.
- Swimmers must be changed in the correct changing rooms provided and not on poolside.
- If a swimmer arrives late, the lesson may still need to finish at the scheduled time.
Refunds and Cancellations Policy
- Once your lesson time and start date have been agreed, that space is reserved for you.
- If you do not attend a booked lesson, we are unable to offer a refund, credit, or replacement lesson, regardless of the reason for non-attendance.
- Missed lessons, late arrivals, or non-attendance by the customer are non-refundable and will not be credited.
- Group lesson bookings are sold as a block of 4 lessons and are valid only for the next 4 consecutive Saturdays from the booking date. Missed group lessons are non-refundable and cannot be carried over.
Bookings and Payment
- Please only make payment once your lesson time and start date have been confirmed by Barnet Premier Swim.
- A booking is only confirmed once we have agreed the lesson details with you and payment has been received.
Safety and Suitability
- Please tell us about any medical conditions, additional needs, injuries, or relevant information before lessons begin.
- Swimmers must follow pool rules and instructor guidance at all times.